One board for the whole journey
Stages across, layers down: what happens, the screens and products people touch, the systems and data behind them, what hurts and what people wish for.
A workspace of tools for running workshops
Map the journey, together.
Fusion starts with the Journey Board: the people, stages, touchpoints, systems, pain points and wishes of a journey on one live board, filled in with your team, as it is today and as it could be.
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What the Journey Board does
As-is and To-be
Map today's journey, then the one you want. Compare them side by side and see what changes, stage by stage.
People and how they feel
Personas on every step, and an emotion curve for each of them across the journey.
Touchpoints as a flow
A sandbox that turns the touchpoints into a flow you can arrange, connect and play through.
Systems and data
Every system defined once and placed where it's used, with the data it holds, and where people re-key it by hand.
Workshops, guided
A step-by-step fill for live sessions, examples to start from with walkthroughs, and a presentation mode for the read-out.
Built for workshops
- Start from a blank board set up for your purpose, or from an example.
- Fill it in live with your team: stages, steps, people, pains and wishes.
- Share the result: the To-be journey, the pain points it answers, and a walkthrough.
More tools to come
The Journey Board is Fusion's first tool. More will join it in the same workspace, with the same sign-in, and later as desktop and mobile apps.